Frequently
asked.
Quick answers to common questions about shipping, warranty, returns, and our product line.
Shipping
Orders ship within 24 hours from our warehouse in Pennsauken, NJ, Monday through Friday.
We currently ship within the United States only. International shipping is not available at this time.
Free standard shipping on all orders over $99. Orders under $99 ship at a flat rate calculated at checkout.
Warranty
Three years of full coverage — manufacturing defects, premature failure, and sealing issues. We replace the product, not refund.
Email hello@4x4rockcats.com with your SKU, order number, photos of the issue, and a short description. Every claim is reviewed by a human.
Yes. The warranty follows the product, not the original purchaser. Just provide the original order number.
Returns
Yes — 30-day fitment return as long as the product is uninstalled and in its original packaging.
Email hello@4x4rockcats.com with your order number and reason for the return. We’ll send you instructions and a return label.
Products
Yes. Approved dealer accounts get volume pricing, quote support, and PO-friendly terms. Apply through the dealer track.
Select SKUs carry DOT/SAE certification. Check the product page for certification details on each product.
Not currently. We offer pre-built adapters and harness kits for common vehicle applications.
We're here to help.
If you can't find the answer here, reach out directly. We reply within one business day.