N°Warranty policy
3-year warranty.
No fine print.
Every product we sell is backed by a 3-year full warranty. If something fails because of how it was made, we replace it.
01
Real person reads
Every claim is reviewed by a human on our team — no automated denials.
02
1 business day
Initial review and RMA decision turned around within one business day of filing.
03
24-hr ship
Approved replacements ship from our Pennsauken, NJ warehouse within 24 hours.
01Coverage
What the warranty covers.
All 4x4 Rockcats products carry a 3-year full warranty from the date of purchase. This covers manufacturing defects, premature failure, and sealing issues — the kinds of problems that happen because of how the product was built, not how it was used.
02Included
What’s covered.
The warranty covers defects in materials and workmanship under normal use. Typical failures we cover:
- LED failure (partial or complete)
- Housing seal failure
- Electrical defects
- Premature lens degradation
- Connector failures
If a product fails due to a manufacturing defect, 4x4 Rockcats will repair or replace the product at our discretion.
03Excluded
What’s not covered.
- Damage caused by misuse, abuse, negligence, or accident
- Improper installation, modification, or unauthorized repair
- Damage from extreme conditions, chemicals, or natural disasters
- Normal wear and tear, including cosmetic scratches
- Costs related to removal, installation, or freight shipping
04Filing a claim
How to file a warranty claim.
Do not ship anything back without an RMA number. Every approved claim gets a Return Merchandise Authorization (RMA) number — we need that on the package. Returns sent to our warehouse without an RMA will be refused at delivery and the return shipping cost falls on you. Always start the claim through the online form first; the RMA is issued before any product moves.
↘Where we are · How to reach us
- Warehouse
- 4x4 Rockcats · Pennsauken, NJ
- Phone
- (856) 328-4227 · Mon-Fri 9-5 ET
- Ship time
- 24 hrs after RMA issued
File online — this is the path
Submit at 4x4rockcats.com/warranty-claim using our RMA system. You’ll need your order number or product serial, the install date, a short description of the issue, and 3–6 photos (or a short video clip if it’s a flicker / strobe issue). Every claim gets reviewed by a real person within one business day — no automated denials.
If approved, we’ll issue your RMA number, repair or replace the product at our discretion, and ship the replacement from our Pennsauken, NJ warehouse within 24 hours. The defective unit comes back to us on a prepaid label once you have the RMA.
Backup paths — only if you really can’t use the form
- By phone (last resort): Call (856) 328-4227 Mon–Fri 9–5 ET. We’ll open the claim by hand and email you a file-upload link. Adds about a day vs. the online form — same RMA rule applies; nothing ships back until you have the number.
- Through your dealer: If a Certified Dealer installed your kit, they can file on your behalf and route the replacement through their account.
Questions before you file? Email support@4x4rockcats.com and a real person on the support team will respond.
05Transferability
Warranty stays with the original purchaser.
The warranty is non-transferable. Coverage stays with the original purchaser and is tied to the email used at registration. If you sell your vehicle or the product, the warranty does not carry over to the new owner.
06Registration
Register your product.
Register your product at /product-registration to activate faster warranty processing. Unregistered products are still covered under the same warranty — registration just speeds things up.
07Our commitment
“If we built it wrong, we replace it.
That’s the deal.”
We answer the phone. We sign the RMAs. We ship from our own warehouse.
— The 4x4 Rockcats Team
Pennsauken, NJ