Frequently
asked.

Orders placed Monday through Friday ship within 24 hours from our warehouse in Pennsauken, New Jersey. Orders placed on weekends or holidays ship the next business day.

Standard ground shipping is free on orders of $99 or more to the contiguous United States, as long as the package is standard size — under 25 pounds with the longest side under 36 inches. Oversize and freight items are excluded and are quoted separately.

We ship via USPS and UPS. The carrier is selected based on package weight and destination to get your order there as quickly and reliably as possible.

A tracking number is emailed to you as soon as your order ships. You can also check your order status anytime at 4x4rockcats.com/track-order.

We currently ship to the continental United States only. Hawaii, Alaska, and Puerto Rico are not available at this time, and PO Boxes cannot receive oversized items.

Items over 70 pounds, or anything that must ship as freight, are quoted manually. We email a freight quote within one business day, and your card is not charged until you accept the quote.

You have 30 days from the date of delivery to return a product for a full refund. It must be uninstalled, in its original packaging, and in resalable condition. There is no restocking fee on uninstalled returns in original packaging within the window; opened or used returns may carry a 15 percent restocking fee, and oversize or freight items are subject to the actual return freight cost.

Start your return online at 4x4rockcats.com/return-request — fill out the return form with your order number, pick the items, and you will receive your RMA number on the spot, the same way you would file a warranty claim. If you need a hand, our agent on the site or by phone at (856) 328-4227 can help you through it. For change-of-mind or fitment returns, you cover return shipping. If the item is defective, arrived damaged, or we shipped the wrong item, we send a prepaid label and cover the return. Please do not ship anything back until you have your RMA number.

Refunds are processed within 5 business days of receiving the returned product, back to your original payment method. Original outbound shipping is not refunded on change-of-mind or fitment returns.

The simplest path is to return the original item under our standard return terms and place a new order for the replacement, which ships under our normal shipping terms. Start the return at 4x4rockcats.com/return-request; our agent or phone support can help if you need it.

Custom or special-order items and clearance items are final sale. If you are not sure whether your order qualifies for a return, ask our agent on 4x4rockcats.com or give us a call before shipping anything back.

Every 4x4 Rockcats product carries a 3-year full warranty from the date of purchase. It covers manufacturing defects, premature failure, and sealing issues under normal use — including LED failure, housing seal failure, electrical defects, premature lens degradation, and connector failures. If a product fails due to a manufacturing defect, we repair or replace it at our discretion.

The warranty does not cover damage from misuse, abuse, negligence, or accident; improper installation, modification, or unauthorized repair; damage from extreme conditions, chemicals, or natural disasters; or normal wear and tear such as cosmetic scratches. Costs for removal, installation, or freight shipping are also not covered.

File online at 4x4rockcats.com/warranty-claim. You will need your order number or product serial, the install date, a short description of the issue, and 3 to 6 photos — or a short video for flicker or strobe issues. A real person reviews every claim within one business day, and approved replacements ship from our New Jersey warehouse within 24 hours on a prepaid return label. Important: do not ship anything back without an RMA number — packages without one are refused at delivery. For warranty questions, email support@4x4rockcats.com or call (856) 328-4227, Monday through Friday, 9 to 5 Eastern.

The warranty is non-transferable — coverage stays with the original purchaser and is tied to the email used at registration. Registration at 4x4rockcats.com/product-registration is not required for coverage, but it speeds up warranty processing.

The fastest way is our agent — chat on 4x4rockcats.com or call (856) 328-4227, Monday through Friday, 9 AM to 5 PM Eastern. The agent can check order status, open returns, and answer fitment and install questions right away. If you prefer email, write hello@4x4rockcats.com and we reply within one business day; for warranty claims and troubleshooting, use support@4x4rockcats.com. Having your SKU or product name, order number, and vehicle year, make, model and trim ready helps us move faster.