If it doesn’t work for your build, send it back within 30 days for a full refund.
You have 30 days from the date of delivery to return a product. It must be uninstalled, in its original packaging, and in resalable condition. There’s no restocking fee on items returned uninstalled and in original packaging within the window; opened or used returns may carry a 15% restocking fee, and oversize or freight items are subject to the actual return freight cost.
Start at 4x4rockcats.com/return-request. Enter your order number and the email you used at checkout, pick the items coming back, and your RMA number is issued on the spot — write it on the outside of the carton. For a change-of-mind or fitment return, you cover return shipping. If the item is defective, arrived damaged, or we shipped the wrong thing, we send a prepaid label and cover the return.
Open the site chat and tell the Rockcats agent you’d like to return an order, or call (856) 328-4227 Mon–Fri 9–5 ET. Either way the order is verified and the RMA opens the same way — nothing ships back without one.
Refunds are processed within 5 business days of receiving the returned product, back to your original payment method. Original outbound shipping isn’t refunded on change-of-mind or fitment returns.
The simplest path is to open a return for the original item at 4x4rockcats.com/return-request (standard return terms above) and place a new order for the replacement, which ships under our normal shipping terms. Rather talk it through? Ask the Rockcats agent in the site chat or call (856) 328-4227.
Custom or special-order items and clearance items are final sale. If you have questions about whether your order qualifies for a return, ask us before shipping anything back.
Effective June 23, 2026.